What is your refund policy?

Free Cancellation Service

We offer this service on all of our jewellery. It means that you can cancel your order from the moment you click ‘buy’ and up to 14 days after you receive your order. We will provide you with a full refund on your cancelled order, so long as the jewellery is returned to us:

  • within 14 days of cancelling
  • unworn
  • undamaged
  • in our original packaging

We will provide your refund within 14 days of receiving the returned item.

Please note: if the jewellery that you return to us is worn or damaged in any way, we may not provide you with a full refund.

Faulty Items

Every item that leaves our workshop will be quality checked by our expert jewellers. Our JL hallmark stamp ensures that your jewellery piece has been created by a member of our dedicated team, to the very best standards and is of pristine condition. 

Nevertheless, if you have a query about your jewellery, please get in touch with us ASAP.

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